Information
Statements and Policies
By using this website you are deemed to have accepted these Terms & Conditions.
July 2023
Thank you for visiting the OASIS Medical website, OasisMedical.com (the “Site”), which is intended only for licensed eye care practitioners in the U.S. Please take some time to carefully review these Terms of Service and the Privacy Policy, which is hereby incorporated into these Terms of Service.
This Site is operated by Oasis Medical, Inc., a California corporation, (“OASIS,” “we”, “us” or “our”). This Terms of Service sets forth the terms and conditions applicable to your visiting, access and use of the Site and the purchase of products through the Site (collectively, the “Service”). Any new features or tools which are added to the Site shall also be subject to this Terms of Service. OASIS offers the Service, including all information and the services provided through the Site to you, conditioned upon your acceptance of all of the terms and conditions in this Terms of Service. By using any part of the Service, you agree to be bound by this Terms of Service, including those additional terms and conditions and policies referenced herein and/or accessible via a link on the Site. By agreeing to this Terms of Service, you represent that you are at least the age of majority in your state of residence. If you do not agree to all the provisions in this Terms of Service or in the Privacy Policy, then you must discontinue all use of the Service.
OASIS may amend this Terms of Service at any time by posting the amended Terms of Service on the Site, and you agree that you will be bound by any changes to this Terms of Service. For your convenience, the date of last revision is included at the top of this page. It is your responsibility to check this page periodically for changes. Your continued use of the Service following the posting of any changes to the Site constitutes your acceptance of those changes.
You acknowledge and agree that OASIS has no obligation to make the Service available to you, make any subsequent versions of the Service available to you or to continue to support the Service in any way. You acknowledge that your access to the Service may not be continuous, features may change during your use of the Service, and OASIS may terminate your access to the Service or stop offering the Service at any time. OASIS reserves the right to add or remove information, content or services from the Services at any time at its sole discretion. OASIS may make changes to or update the Service and add or remove features or functions to the Service at any time in its sole discretion with or without notifying you in advance.
Occasionally there may be information on the Site that contains typographical errors, inaccuracies or omissions, such as in relation to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).
All purchases of products through the Service shall be subject to these Terms and Conditions of Sale:
- Prices: Prices for products made available for purchase through the Service are subject to change without notice.
- Returns: Please see the OASIS Return Policy, which can be accessed here: OASIS Return Policy
- Cancellations: You can cancel an order for a refund to your payment method by contacting Customer Service at 1-844-820-8940..
- Shipping: We can only ship products within the U.S. and products will be shipped by Fedex.Shipping charges will be processed with your order and charged at the time of purchase.
- Discontinuance: We reserve the right to discontinue any product at any time.
- Void Where Prohibited: Any offer for the sale of any product made available through the Service is void where prohibited.
- Contact: For additional questions you can contact our customer service department at 1-844-820-8940..
By using this website you are deemed to have accepted this Privacy Policy.
January 2020
Our Privacy Commitment
This privacy policy (“Privacy Policy”) describes the policies and practices of Oasis Medical, Inc. (sometimes referred to as “Oasis,” “us,” “we” or “our”) relating to the information we collect when you visit this website, use the MY OASIS platform, open an account, purchase our products or services, contact customer service or participate in surveys (collectively, “Services”).
Types of Information We Collect
Personal information means information that can be used to identify and contact you. You do not need to submit personal information to access certain areas of the Site; however, to make a purchase, create an account, receive customer or technical support, or to access certain functions of the Site, you will need to disclose certain personal information to us, such as your name, email address, telephone/fax number, postal address, and credit/debit card or other payment information (“Personal Information”). While we strive to use commercially acceptable means to protect your Personal Information, we cannot ensure or guarantee the security of any information you transmit to us or receive from us. You can help protect your information by creating a strong account password, by keeping your account details and log in information secure, and by accessing your account only through a personal computer or device, as opposed to public devices. By submitting Personal Information through the Site, you are consenting to the collection, use and disclosure of such information as described herein.
The Company may collect non-personal information such as your Internet Protocol (“IP”) address, the name of the domain you used to access the Internet, websites you visited prior to use of the Site, and the websites you visit after your use of the Site (“Non-Personal Information”). We do not associate any Non-Personal Information with records containing any Personal Information that you submit to us. Non-Personal Information may be used to gather broad demographic information and statistics about visits to our Site including, without limitation, the number of visits per day, average time spent on our Site, page views, and other statistics. We also may use this data to monitor the Site’s performance and to make improvements to our Site, such as making it easier and more convenient to use.
Cookies
Like many other websites, the Site uses a standard technology called “cookies.” Cookies are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. We gather and store cookies to allow us to make your online experience more convenient. For example, cookies allow you to maintain your account login information between visits and to save any preferences that may have been set while using the Site. This information does not identify you personally.
Most browsers can be set to prevent the use of cookies, to accept all cookies, to notify you when a cookie is sent, or to reject all cookies. It may not be possible to utilize certain features of the Site if you reject cookies. Please refer to your browser Help instructions to learn more about cookies and how to manage their use.
How We Use Your Personal Information and Non-Personal Information
We may use Personal Information you provide to us for a variety of purposes, including responding to your inquiries, processing product orders, informing you of new products and Site features, contacting you when necessary, and customizing or personalizing your experience on our Site. We may also use Personal Information to respond to legal process and emergencies. We may also keep track of your interactions with us, including but not limited to your activity within the Site. We may share your information with third parties who perform services on our behalf, such as for shipping or processing payments, for assistance with identity verification, or to prevent fraud and identity theft. Unless we have your consent or except as required by law, we will not share your Personal Information with any person or entity other than those affiliated with the Company, entities acting for or on behalf of the Company, and relevant third parties such as those needed to complete a product order, collect and maintain our information collection servers, and perform technology and related services.
We do not sell any Personal Information to third parties for their direct marketing purposes without your affirmative consent to such disclosure.
We may also use your Personal Information or Non-Personal Information in a manner that does not personally identify you, such as by combining your Personal Information with information about other users (aggregating your Personal Information with information about other users), or by removing identifying characteristics (such as your name or email address). This process is known as de-personalizing your information. You grant us a royalty-free, worldwide, perpetual, irrevocable and fully transferable right and license to use (including for commercial purposes) such de-personalized information for various purposes such as market analysis, traffic patterns, volume usage, related Site information, and for the creation and development of analytical and statistical analysis tools relating to the use of the Site, provided that such information does not personally identify you.
We may also use or share the Personal Information we collect from you for the following purposes:
We will share personal information if we have a good faith belief that (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (ii) such action is appropriate to enforce our Terms of Service, including any investigation of potential violations thereof, (iii) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Site, or (iv) such action is appropriate to protect the rights, property or safety of the Company, its employees, users of the Site or others.
If we become involved in a merger, acquisition or other transaction involving the sale of some or all of the Company’s assets, user information, including Personal Information collected from you through your use of the Site, could be included in the transferred assets.
What security measures do we take to safeguard your personal information?
Personal Information that you provide to us is stored on servers, which are located in secured facilities and protected by protocols and procedures designed to ensure the security of such information. In addition, we restrict access to Personal Information to Company employees and agents who need to know this information in order to develop, operate and maintain the Site and its features. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of any of the Site and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk.
Additionally, certain information (excluding credit/debit card information) that you transmit through the Site may be transmitted by us as unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
Do Not Track Notice
We may partner with third-party service providers such as Google Analytics to track and report website traffic and usage or to serve you with personalized advertisements either on the Site or on third-party websites, based on your Non-Personal Information or your computer’s browsing activity over time and across websites. In serving our advertisements, these third parties may also use cookies and other tracking devices to collect certain information about your visits to other websites, but we do not disclose any Personal Information to them as part of this process. Our third-party partners currently do not respond to Do Not Track requests. The Site does not currently support certain browser settings or otherwise respond to Do Not Track requests. You can find out more information about opting-out of interest-based advertising at: http://www.networkadvertising.org/choices.
Links to Third-Party Sites
This Privacy Policy is only applicable to the Site and does not apply to any other website or outside service that you may be able to access or link to from the Site. We do not control these third-party websites or services or their use of cookies or personal information. Any third-party website or service that you link to will have its own data collection, use practices, terms of use, and privacy policies and we cannot guarantee that they will uphold the same privacy standards as we do. Your use of any third-party website or service is at your own discretion and subject to the third-party’s terms and practices. You agree to look solely to the applicable third party and not to Company to enforce your rights in relation thereto. We expressly disclaim any and all liability related to the collection, use or disclosure of information by third parties on third-party websites or services.
Children’s Privacy
Our Site is not intended for children under 13 years of age and we do not knowingly collect Personal Information from children under 13. We take children’s privacy seriously, and encourage parents to play an active role in monitoring their children’s online experience at all times.
Control of Your Information
You may update or delete your Personal Information and modify your account preferences by accessing the account through the Site. Please note that when you delete your account, we may retain your account information for a reasonable period of time afterward for the purpose of internal account management and fraud prevention activities. If you wish to review Personal Information collected or request corrections, please contact us at customerservice@oasismedical.com. If you do not want the Company to disclose your Personal Information to third parties, you may opt out by submitting a written request to us at:
OASIS Medical, Inc.
514 S. Vermont Ave
Glendora, CA, 91741
If you opt out, you may not be able to receive the information you requested, and the Company may not be able to inform you of new developments, products, and services. You may not opt out of the Company sharing non-personally identifiable information in the aggregate form with third parties, for example, to improve the Site’s design.
California Residents – Your California Privacy Rights
Under California law, California residents may request from us certain information concerning the types of Personal Information that we may have shared with third parties for their direct marketing purposes. The information, which we will provide free of charge once per calendar year upon request, includes a list of the types of Personal Information that we have provided to third parties for their direct marketing purposes and the names and addresses of all third parties which we have shared such information during the past calendar year. To exercise your rights, please send us a written request via email at customerservice@oasismedical.com.
Opting Out of Receiving Communications from Us
If you no longer want to receive our emails or other announcements, you may unsubscribe by following the instructions provided through the email communication. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating to your account transactions.
Notification of Changes
This Privacy Policy is effective as of the date set forth above. This Privacy Policy may change from time to time and we will post all changes on the Site.
Questions? Contact Us
If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at customerservice@oasismedical.com.
Cookies Policy
Like many other websites, the Site uses a standard technology called “cookies.” Cookies are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. We gather and store cookies to allow us to make your online experience more convenient. For example, cookies allow you to maintain your account login information between visits and to save any preferences that may have been set while using the Site. This information does not identify you personally.
Most browsers can be set to prevent the use of cookies, to accept all cookies, to notify you when a cookie is sent, or to reject all cookies. It may not be possible to utilize certain features of the Site if you reject cookies. Please refer to your browser Help instructions to learn more about cookies and how to manage their use.
Practice Returns Policy
Applies to MyOASIS360 Orders and Orders made with Customer Service.
Unopened items returned for credit must be accompanied by an RMA (return material authorization) and the reason for the return.
Merchandise that will not be accepted:
- ‘Special Order’ or ‘Custom Products’
- Merchandise not in standard OASIS packaging
- Discontinued products
Allowance Schedule for acceptable returns:
Saleable merchandise returned in factory condition within 60 days: Full Credit
Saleable merchandise returned in factory condition within 60 to 90 days: Cost less 40%
Saleable merchandise returned in factory 90 days to 1 year: Cost less 60%
Merchandise returned one year after invoice date: No Credit
Merchandise unsuitable for resale: No Credit
Merchandise defective at time of receipt by customer: Full Credit
Merchandise shipped in error: Full Credit
Consumer / Customer Returns Policy
Cancellations: To cancel your order, please call My OASIS customer service 1-844-820-8940.
Return Policy: If your product has already shipped please continue with the following steps. Unopened items returned for credit must be accompanied by an RGA (return goods authorization number) and the reason for the return. To get an RGA please call our customer service at 1-844-820-8940.
Allowance Schedule for acceptable returns:
Saleable merchandise returned in factory condition within 60 days: Full Credit
Saleable merchandise returned in factory condition within 60 to 90 days: Cost less 40%
Saleable merchandise returned in factory 90 days to 1 year: Cost less 60%
Merchandise returned one year after invoice date: No Credit
Merchandise unsuitable for resale: No Credit
Merchandise defective at time of receipt by customer: Full Credit
Merchandise shipped in error: Full Credit
